They're working on Tyrande and Tassadar's support talents, and on internal testing it feels like they have two new solid strong supports.
Kael'thas internal stats shows that he's doing ok in the win ratio category, with maybe Chain Stats being an outlier.
Leoric is one of the highest win ratio heroes, with a wave clear that might be too strong (along with Johanna).
In the past (5-6 months ago) they think wave clear was less valued by devs and the community - hence why talents needed to have a 300% bonus damage for anyone to consider it. Now it's a major priority.
Zeratul is another hero that has a near 100% pick/ban ratio, so they're looking at what can be nerfed on him.
Void Prison and Wormhole for instance are being monitored.
Bans in ranked play creates a sort of barrier since it increases the minimum number of heroes needed for players to try that. It may also create a situation where someone's favorite character is always banned. But they considering implementing that.
Ideally they would want to address character balance in order for a character to not have to be banned all the time.
The dev suggests that internally their Custom Games have a drafting tool (not clear).
They have a list with hundreds of small features (specially on user interface) they want to implement, and prioritizing that is hard. Community feedback has an impact on this.
One of their senior engineers is focused mainly on improving matchmaking, since the community had a ton of feedback and requests on that.
There's a chance they will reveal new heroes at Blizzcon.
They do look at tournaments for both epic moments and for things that might need to be balanced/tweaked from a design standpoint.
At 2014's Blizzcon, they realized how double health bars (from Tychus' Odin for instance) were a problem.
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